Terms & Conditions
Please read these terms carefully before using our services.
1. Introduction
These Terms and Conditions (“Terms”) govern your use of transportation services provided by Limo Connect Executive (“Company,” “we,” “us,” or “our”), a chauffeured ground transportation company operating in Toronto, Ontario, Canada. By booking a trip or using our website, you agree to be bound by these Terms.
2. Definitions
- “Client” means any individual or entity that books or uses our transportation services.
- “Booking” means a confirmed reservation for transportation services.
- “Chauffeur” means a professional driver employed or contracted by the Company.
- “Vehicle” means any automobile supplied by the Company for a Booking.
- “Service Area” means the Greater Toronto Area and surrounding regions.
3. Booking & Confirmation
How to Book
Bookings may be made through our website booking form, by telephone, or by email. A Booking is not confirmed until you receive a written confirmation email with a unique reference number.
Advance Notice
All normal bookings require a minimum of four (4) hours advance notice based on Toronto (Eastern Time) time. We reserve the right to decline bookings that do not meet this requirement.
For Urgent and Immediate Bookings, before this (4) hours mark, call us directly on +116478714452 to confirm availability.
Accuracy of Information
Clients are responsible for providing accurate pick-up addresses, drop-off addresses, dates, times, passenger counts, and any special requirements. The Company is not liable for delays or errors resulting from inaccurate information.
4. Pricing & Surcharges
Quoted Prices
Prices are quoted in Canadian Dollars (CAD) and are subject to change without notice until a Booking is confirmed. Quoted prices include the base fare for the specified route.
Pearson International Airport Surcharge
A non-negotiable surcharge of $17.25 CAD applies to any Booking where the pick-up location is Toronto Pearson International Airport (YYZ) (only applies to Terminal 1 & Terminal 3). This surcharge covers airport access fees, terminal charges, and associated costs imposed by the Greater Toronto Airports Authority.
Round Trip
If a round trip is selected, the total fare is calculated at twice (2x) the single-journey price, inclusive of any applicable surcharges.
Wait Time & Stopovers
Each scheduled stopover includes 15 minutes of complimentary waiting time. Additional waiting time beyond 15 minutes per stop will be charged at the applicable hourly or per-minute rate. For airport pick-ups, 60 minutes of complimentary waiting time is provided for international arrivals and 45 minutes for domestic arrivals.
Additional Charges
The Company reserves the right to apply additional charges for: (a) tolls and parking fees not included in the quoted fare; (b) cleaning fees if the vehicle is left in an unsatisfactory condition; (c) damage to the vehicle caused by the Client or passengers.
5. Payment
Full payment or an initial deposit is required to confirm a Booking. Payment is processed via a secure payment link sent to the Client’s email address. By proceeding with payment, the Client acknowledges acceptance of these Terms.
Accepted payment methods are disclosed at the time of checkout. The Company does not store card data; all transactions are processed through a PCI-compliant third-party payment processor.
6. Cancellation & Modifications
Client Cancellations
Please refer to our Refund & Cancellation Policy for full details on cancellation timelines and refund eligibility.
Modifications
Requests to modify a confirmed Booking (change of date, time, vehicle type, or route) must be submitted by email or phone at least four (4) hours before the scheduled pick-up time if pickup is outside of GTA and at least two (2) hours before scheduled pick-up time if pickup is within GTA . Modifications are subject to availability and may result in a price adjustment.
Company Cancellations
In the unlikely event that the Company must cancel a Booking due to circumstances beyond our control (force majeure, vehicle breakdown, severe weather), we will provide as much notice as possible and offer a full refund or rebooking at no additional cost.
7. Passenger Conduct
All passengers must comply with applicable traffic laws and the directions of the Chauffeur. The following are strictly prohibited in all vehicles:
- Consumption of illegal substances.
- Smoking or vaping of any kind.
- Abusive, threatening, or disrespectful behavior toward the Chauffeur.
- Tampering with vehicle controls or equipment.
- Exceeding the stated passenger capacity of the vehicle.
The Chauffeur reserves the right to refuse service or terminate a trip without refund if passenger conduct poses a risk to safety or violates these Terms.
8. Child Safety Seats
Clients who require child safety seats must request them at the time of booking. Seats are provided for infants under 4 months (infant seat), babies 4–18 months (baby seat), toddlers up to 4 years (toddler seat), and children 5 years and above (booster seat). The number of child seats available is limited by the passenger capacity of the selected vehicle. It is the Client’s responsibility to ensure that all child passengers are properly secured in an appropriate seat in compliance with Ontario Highway Traffic Act requirements.
9. Liability
Limitation
The Company’s total liability to the Client for any claim arising out of or in connection with a Booking shall not exceed the total amount paid by the Client for that Booking.
Excluded Losses
The Company is not liable for: (a) delays caused by traffic, weather, road closures, or other circumstances beyond our control; (b) loss of or damage to personal property left in the vehicle; (c) missed flights, trains, or other connections due to delays; (d) indirect or consequential losses of any kind.
Insurance
The Company maintains commercial automobile insurance in accordance with Ontario law. Clients are encouraged to obtain their own travel insurance for additional coverage.
10. Privacy
Your personal information is collected and used in accordance with our Privacy Policy, which is incorporated into these Terms by reference and available on our website.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
12. Amendments
The Company reserves the right to amend these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services following any amendment constitutes your acceptance of the updated Terms.
13. Contact Us
For questions about these Terms, please contact us at:
Email: info@limoconnectexe.com