Privacy Policy
We are committed to protecting your personal information.
1. Introduction
Limo Connect Executive (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website (www.limoconnectexe.com).
This Policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s privacy legislation.
2. Information We Collect
Information You Provide
When you make a booking or contact us, we may collect:
- Full name (passenger and/or booker)
- Email address
- Phone number
- Pick-up and drop-off addresses
- Flight information (airline and flight number)
- Special instructions or notes
- Payment information (processed by our third-party payment processor, we do not store card numbers)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search terms
- Device type and operating system
Location Information
To provide accurate route calculations and mapping, we process the addresses you enter as pick-up and drop-off locations. We use Google Maps Platform APIs for this purpose; your use of address fields is subject to Google’s Privacy Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your booking.
- To dispatch and coordinate your chauffeur.
- To send booking confirmations, payment links, and service updates.
- To contact you in the event of a schedule change or issue with your booking.
- To send receipts and invoices.
- To improve our services and website through aggregate, anonymized analytics.
- To comply with applicable legal obligations.
We do not use your personal information for unsolicited marketing without your express consent.
4. Disclosure of Your Information
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (for secure transaction handling)
- Mapping and routing providers (Google Maps Platform)
- Booking automation and workflow tools
- Email delivery services
All service providers are contractually required to handle your data securely and only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or regulatory authority, or if we believe disclosure is necessary to protect the rights, property, or safety of the Company, our clients, or the public.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Booking records are typically retained for a minimum of seven (7) years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to our legal retention obligations.
6. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at info@limoconnectexe.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at
Email: info@limoconnectexe.com